- First, in your own words, with appropriate support, define the construct of quality and distinguish quality in the context of project management.
- Then identify one of the common quality tools designated in the PMBOK® Guide (Project Management Institute, 2017), in the course text book, or based on your research (i.e., data tables, C&E Analysis, or Pareto Analysis) used in project quality management and rationalize its use in a specific project scenario.
Chapters 11.32, 20, & 21.9 in Project Management: A Systems Approach to Planning, Scheduling, and Controlling
Part 1 (Sections 4.7 & 8) & Part 2 (Section 6) in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)
Module 3 (p. 4) in Project Management System Resource Center (PMSRC)
Aziz, E. E. (2015). Project closing: The small process group with big impact. Paper presented at PMI® Global Congress 2015. EMEA, London, England. Newtown Square, PA: Project Management Institute. Retrieved from https://www.pmi.org/learning/library/importance-of-closing-process-group-9949
Browne, W., Dreitlein, S., My, H., Manzoni, J., & Mere, A. (2016). Two key success factors for global project team leadership: Communications and human resource management. Journal of Information Technology & Economic Development, 7(2), 40-48.
Project Management Institute (PMI). (2016, Sep). Improving capability with project management certifications: Telstra’s story. PMI Publications. Retrieved from https://www.pmi.org/-/media/pmi/documents/public/pdf/case-study/telstra-casestudy.pdf
Kerzner, H. (2017). Project management: A systems approach to planning, scheduling, and controlling (12th ed.). Hoboken, NJ: John Wiley & Sons.
Pinto, J. K. (2015). Project management: Achieving the competitive advantage (4th ed.). Upper Saddle River, NJ: Prentice Hall.
Project Management Institute. (2006, Oct). Code of ethics and professional conduct. Newton Square, PA: PMI Publications. Retrieved from https://www.pmi.org/-/media/pmi/documents/public/pdf/ethics/pmi-code-of-ethics.pdf
Project Management Institute. (2017). A guide to the project management body of knowledge (PMBOK® Guide) (6th ed.). Newton Square, PA: PMI Publications.